Frequently Asked Questions
Appointments & Access
How do I make an appointment?
You can book an appointment online via our Halaxy booking page, or call our team on 1300 766 605. If you’re unsure who to book with, our reception team is happy to help guide you.
Can I book a Telehealth appointment?
Yes — many of our services are available via Telehealth. Just choose the Telehealth option when booking, and we’ll send you a secure link ahead of time.
​
To see which individual team members provide Telehealth services, please visit their profiles on our Meet the Team page. Each profile indicates whether Telehealth appointments are available, allowing you to choose the practitioner and appointment type that best suits your needs.
Where is Lifestyle Metabolic located?
We’re based at 258 Waterworks Road, Ashgrove QLD 4060. You can find directions and a map on our Contact page.
Is there parking available?
Yes, we have on-site parking available. Additional street parking can be found nearby if needed.
Referrals & Payments
Do I need a referral?
You don’t need a referral to see our team — you’re welcome to book directly.
However, a referral is required if you wish to access Medicare rebates for services like dietetics, counselling, or diabetes education. This usually comes in the form of a GP Management Plan (also known as a Team Care Arrangement). Ask your GP if you're eligible.
For some psychology or specialist services (e.g. with an endocrinologist), other types of referrals may apply. If you're unsure, feel free to contact us — we’re happy to help guide you.
What are the fees for consultations?
Fees vary depending on the practitioner and the type of service you book. You’ll find fee information during the online booking process, or by visiting each team member’s profile on our Meet the Team page. Package pricing is also listed on individual profiles where available. If you’re exploring multidisciplinary support or need help finding the right fit, feel free to contact us — we’re here to help.
Does private health insurance cover your services?
Some of our services are covered under private health extras. We recommend checking with your provider to see what rebates may apply.
Do you accept GP Management Plans?
Yes, we do. If you’ve been referred under a GP Management Plan (also known as a Team Care Arrangement), Medicare rebates may be available for eligible allied health services.
Programs & Packages
Do you offer any packages?
Yes! We offer counselling packages along with dietitian packages, and we’re working on additional multidisciplinary support options — including coordinated care from dietitians, diabetes educators, and exercise physiologists. Ask us about what’s currently available.
Our Team & Services
What is a Diabetes Educator?
A Diabetes Educator helps people understand and manage their diabetes. This includes blood glucose monitoring, lifestyle changes, insulin use, and support with medications. Learn more about Chrissy, our Diabetes Educator here.
What does an Exercise Physiologist do?
An Exercise Physiologist uses tailored movement programs to support your health goals — whether it’s managing chronic conditions, improving fitness, or recovering from surgery. Meet our team here.
What does a Dietitian do?
Dietitians are university-trained health professionals who specialise in nutrition and its role in health and disease. They help clients manage conditions like diabetes, obesity, PCOS, and digestive disorders through evidence-based advice and personalised support.
What does an Endocrinologist do?
An Endocrinologist is a doctor who specialises in hormone-related health conditions such as diabetes, thyroid disorders, PCOS, and weight management. They diagnose, prescribe, and coordinate treatment alongside your allied health team.
What is Metabolic Health?
Metabolic health refers to how well your body regulates things like blood sugar, cholesterol, and body weight. At Lifestyle Metabolic, we take an integrated approach to supporting your metabolic health through nutrition, movement, medical support, and education. Watch Dr Terri’s video on this topic here.
How can your team help with weight management or metabolic health?
We use a whole-person approach — combining medical care, nutrition, counselling, and movement strategies. Whether you’re exploring medications like GLP-1s, looking into surgery, or just need support making changes, we tailor care to you.
Programs & Packages
Where can I find educational videos, blogs or handouts?
We now host all client handouts, videos, and resources inside our Members Portal. These include:
-
Client Resources – printable handouts, tools, and nutrition guides
🔒 To access everything, log in or become a member here.
We also have a page dedicated to useful free resources:
Helpful Tools and Links – trusted educational sites and wellness tools.